SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brains Cook (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brainscook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Forms we order a second time. This time they sent multicolored, not as in the order. At first a little upset, but the forms themselves are excellent, so we do not reduce the score.
Very cool shapes. Two already tried
Delivery well pts long. The shapes are quite soft, but the shape is kept normally, each wrapped in a plastic bag. Three cake molds as a gift.
Thanks for this good transaction Honest store. Fast delivery.Recommend.
Three weeks to moscow, sent quickly. Silicone is dense, the smell is small. Asked for black forms, sent green
Norms)
Order received, everything is super! Only the color is not what i ordered (((i ordered black with green, but came light green! Okay. In the case has not yet tried))
Forms came quickly. Sent green (wanted black), but the store warned that the color might be different. It was written that they will send the goods with a gift-there is no gift. And otherwise everything is fine.
Nice quality, just i have ordered the dark ones,but came in green color:) anyway i am satisfied with my purchase:) thank you!
Shipping norms. In fact. Muffins molds-i do not think that i will use but like norms the size is not like our cupcakes and half or a third less. For a square cake what you need. But round probably still is not enough. 5 cm. X 22 i have the shape 65mm x 250mm here is the normal size. Therefore, who has better to look in the offline.
The goods came in different colors, although ordered all dark color, but it is not so critical. Not yet used-in cooking.
The forms reached bryansk for 1,5 months. Pretty.
Everything is good! Thank you!
Excellent shapes.
Asked black-sent light green
The wrong color was sent, and so... well, not bad.