SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brains Cook (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brainscook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The form really liked, everything is well baked.
It's not bad, but... There is a strong enough smell, the remains of silicone, and incomprehensible dirt. And so ok. Only a long time has passed
The goods came, everything is well happy to buy.
The goods went for a long time, but the goods are happy. The store took into account the request with color, thank you.
Excellent shapes! Delivery to moscow more than a month! The goods are satisfied!
Everything is super. Time will show how long it will last.
The parcel came, thank you, until i tried in the case
It's okay. Thank you.
It's nice to receive gifts, 2 molds for cupcakes. I recommend
-Very good!
Ordered 11.11.18 came the parcel 11.01.19. "thank you to the post of russia." when choosing thought to send 4 forms as in the photo, came 1 form of gray color and as a gift 1 for a cupcake, the size of norms and silicone quality too, but for one form is expensive.
Excellent good size thank you very much
The first impressions are good. There is almost no smell. The order is satisfied. Thanks to the store.
Great shape. No smell. Fast shipping. I order a second time. Asked the store to send the form of gray color he fulfilled my request, for which he thank you very much. Separate thanks for the gift in the form of two small silicone molds for cupcakes. I recommend the seller and the product.