SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brains Cook (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brainscook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item exactly as described. nice.
The glass is wonderful. Calibration is accurate. The store is above all praise. At first i received a glass of 400 ml, which the seller sent erroneously instead of the ordered glass of 500 ml. Without opening a dispute, i contacted the seller, and he on his initiative for free sent me a glass of the right size. If all sellers were so responsible and attentive to the buyer! Thank you very much for your attention and very high quality product. Packed all very carefully foam box. Even russian post could not break!
Exactly as described! Good quality!
Fast shipping, and fast shipping by e-packet, track tracked throughout the delivery time. The quality of the measuring mug is excellent, checked the measuring scale, everything corresponds. Excellent, responsible store and quality goods, buy not the first time. Order and buy, highly recommend, will not regret!
Perfect! Excellent packed, clear measuring scale, super glass!
Lovely quality, accurate ml markings, Even though the markings for the cup volumes don't add up. Thank you!
One of the best measuring glass cups i had in a while. Used almost Everyday.
Everything is super, packed well, it came out intact
Quality is good but the thickness of glass is less and it can break easily
Great item, fast shipping, Thanks
Today i got a glass. Great thing. Happy. I went, however, for a long time (even extended the waiting period), was not tracked. But the result remained quite. Securely packed, quality-super. Seller recommend. Throughout the waiting period, he sent comforting letters, so as not to worry. In short, i'm happy!
Everything is fine! Super store! I will order more!
Super super super!!!
Glass arrived extremely well packaged. It is even better than I expected, with measurements readable from the inside not just outside. Thank you!
fast delivery, good item