SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brains Cook (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brainscook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very nice beautiful I love it Thanks
Thank you very much l really like it nice Thanks.
Cool dishes!!! Beautiful!!!! It's a pity to use.
Very beautiful dishes. I do not know how it will be in use. While satisfied. Thank you.
Excellent frying pan, fun and practical) sociable store! Definitely recommend both the product and the seller!
04.02.19 ordered, 21.03.19 courier got home! the product is satisfied, all as in the description, packed securely and neatly! the only thing, something long sent from china, in general in china long after the order hung, and then sdek all promptly delivered
Fast delivery, looks very beautiful, let's see how it will be when using.
Fast shipping Good packing In fact, much less than in the photo Very small saucepan
Beautiful and bright
For a gift you can but for yourself it is unnecessary how to clean immediately the paint will get off. Here and think!!!
Excellent pans for appearance do not know how long the inner coating will last. I think it's very thin. Only because of the appearance all take but i want to say that if i did not take it for myself because after cooking, the plaque that you will clean something and this red all tears this paint is simple. And i took it for a gift. And for yourself it is necessary to take quality things!!! Sent for a very long time. Horror.
Cool frying pan!!
It is very fast and beautiful. I'm in love with these apples! Now i want them all! Thank you!
nice but expensive
It looks nice but it was damaged during the transportation. It was packed very bad.
Thank you, i liked it. Size small thought it would be more i believe that it is not worth this money at all. Expensive.
The order came on time and in excellent condition.