SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Brains Cook (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://brainscook.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the photo, made qualitatively, good goods and a good store. Delivery to kiev 1 week.
Perfect, very nice barbecue pliers fast shipping package.
The parcel arrived in kiev in 16 days. Delivered to tallinn, delivered to the carrier meest express. Packed in an opaque package, inside a package with pouches. The store is good and reliable, i recommend to buy from him. Product: packing neatly folded. The real size is 27x5, 5 cm, the working part of the blade itself is 5,5x8 cm. There is an interesting locking system that would be folded. Plastic is elastic and pliable. Stainless steel handle with rubberized inserts. Product without odors. Satisfied at 100%.
Quality of product seems to be avarage, but probably by my mistake kichetch tongs fall apart when I tried to use them. Didnt realize that the thing at the end should be puled or whatever.
It's sad that there is no factory packaging, just in a bag :(
Got it. Everyone is happy. Thank you! I recommend!
The product corresponds to the description. Tracked at all stages. Packed well. thanks to the store.
Pts arrived. Quick. For your money-good tongs
Excellent quality! The goods came quickly, respect the store.
The parcel came in three weeks. The parcel went through latvia. Tracked all the way. Peculiar. Detail to latvia, then silence, then the parcel arrived at your post office. The goods are intact. That's what i ordered.
Everything is fine
Everything is fine. Quality is good.